Complaints Procedure

We aim to provide a professional, respectful and transparent service.

Step 1 — Contact Us

Raise your concern with [INSERT COMPLAINTS EMAIL], explaining the issue and the outcome you are seeking.

Step 2 — Review

We will acknowledge the complaint and review relevant records, communications and documents.

Step 3 — Response

We will provide a written response within a reasonable period, subject to the complexity of the matter.

Escalation

Where applicable, we will explain any external escalation route available to you.